If you wish to request a refund, you must
send an email with your request directly to customer care via the contact form.
Once submitted, the request will be handled by our operators, carrying out
relative checks and replying via email.
Please include the following information in your request:
Your email address registered on service
The date and the amount of the transaction
If you’ve purchased with credit card
The last four digits of the credit or debit card used
The expiry date
If you’ve purchased with PayPal through Codapay:
The e-mail address which you’ve used for the registration
the Codapay transaction number that you can find on the
purchase confirmation uploaded to your personal area on the website.
If you’ve purchased with Apple Pay:
The e-mail address of your account registered on the site;
If you’ve purchased with Google Pay:
The e-mail address of your account registered on the site;
Reason for the request
This information is essential to allow our
operators to process your request as soon as possible.
Each refund request will be
reviewed individually, and you will receive a response regarding the outcome
directly on the ticket you submitted to customer care.